Production Update September 2024
Production times are on average running 16 weeks +++ or more depending on the item. This is a minimum amount of time, it could take longer, especially for tall units. We have been short staffed since October 2021. Thankfully supply chain issues have eased and we're very well stocked on materials. The backlog right now is purely due to a lack of labor.
Traditional Bookcases 24" Wide and 30" Wide: Aprrox 16-18 weeks +.
Traditional Bookcases 36" Wide: 16 - 20+ weeks.
9.25"D Contemporary Bookcases: 16 weeks+.
All 70"H and 82"H Cases: 16-24+++ weeks
CD/DVD/Media: Indefinitely unavailable. Our mills aren't making the size panels we use for these, and we don't have a timeline of when/if we'll get our next shipment of wood for them. Consider our 9.25"D units as an alternative. They are styled the same, but are deeper and will hold most books as well as media.
Custom Sizing: Due to lack of staffing, custom sizing is not available and won't be for the foreseeable future.
Shipping
Updated February 2024: Transit times once an order is shipped are running 98%+ on time right now. If there is a delay, it is usually due to weather or natural disasters.
Free Shipping by FedEx Ground or FedEx Home Delivery service on most items. Once your order is shipped transit time is 1-5 business days. Besides uploading your tracking numbers, we also have FedEx email you tracking/shipment information as well. It may take up to 24 hours for tracking information (including estimated delivery date) to proprogate in their system. FedEx also provides you the option of having them hold your shipment, or they can deliver it to your local FedEx/Kinkos location for your pickup.
Please check your tracking information for a delivery date. While you don't have to be home or sign for the delivery, FedEx insurance doesn't cover theft after delivery. If you live in a area with lots of foot traffic it would be best if you could have a neighbor take your shipment in for you, or have it delivered to a work address if possible.
We can also offer Saturday deliveries using FedEx Home service for most items if you would prefer to be home at the time of delivery. FedEx Home also offers appointment based deliveries for an upcharge. Please contact us for more details.
Returns/Cancellation Policy
Update 6/30/2021
Due to the astronomical rise in the cost of wood, packaging, and shipping costs, all sales are final and returns/cancellations are no longer accepted until further notice. During these unprecedented times, just the cost of two way freight on a return is more than the cost of the item. Our materials are non-refundable to us by our mills. Once we procure materials to produce an order, we are under obligation to purchase these materials at the current price-gouged market price. We haven't raised our prices to you though.